Update: Verizon 911 system restored
Update posted March 8
Verizon still investigating root of the problem
–On Tuesday, the San Luis Obispo County Sheriff’s Office was notified by e-mail that Verizon Wireless was unable to provide 911 service to Verizon Wireless customers in San Luis Obispo County. The sheriff’s office worked closely with Verizon Wireless to find a workaround for 911 calls from their customers until the system could be restored. While the system was being repaired, Verizon Wireless 911 calls were routed to non-emergency business lines at the sheriff’s office and the California Highway Patrol. The sheriff’s office also coordinated with the San Luis Obispo County Office of Emergency Services to notify cellular telephone users that a 911 problem existed.
According to Verizon Wireless, the outage affecting Enhanced 911 started on Tuesday at 1:08 a.m. and ended on Tuesday at 1:51 a.m. hours. Affected public safety answering points were: CSU Cal Poly Police Department, Atascadero Police Department, Grover Beach Police Department, Pismo Beach Police Department, San Luis Obispo Sheriff’s Office, San Luis Obispo Police Department, and the Paso Robles Police Department. The Arroyo Grande Police Department and Morro Bay Police Department were also affected but not listed because their dispatch services, including 911 calls, are provided by the sheriff’s office. The Verizon Wireless 911 system appears to be working properly at this time and there have been no reported problems. Verizon Wireless is still investigating the circumstances to determine the root cause of the problem.
Original story posted March 7
–The Paso Robles Police Department has been notified that Verizon is currently unable to provide emergency call processing to agencies in San Luis Obispo County. This means that if you are a Verizon customer and try calling 911 from your cell phone, you will get either a busy signal or a recording.
There is currently no estimated time to restore services. If you are a Paso Robles resident in the city jurisdiction and need emergency assistance, please call our business line at (805) 237-6464.
Updates will be posted as received.
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